Shipping policy

Effective date: October 15, 2026

This Shipping Policy describes order processing and delivery for purchases from My Store. Please review the delivery options and charges shown at checkout before placing your order.

Delivery Destinations

Available delivery destinations are those accepted at checkout for the products in your order. If no delivery service is offered for your address, contact us before placing an order. We do not promise delivery to a destination that is unavailable at checkout.

Order Processing

Orders are normally processed within one to three business days after payment confirmation, excluding weekends and public holidays. Product-specific processing information disclosed before purchase takes precedence. If an exceptional delay affects your order, we will contact you with available information and options.

Shipping Methods and Charges

Available shipping services and charges are displayed at checkout before you submit your order. Any free-shipping offer applies only when its stated conditions are met. The final checkout total is the amount to review before placing an order.

Delivery Estimates

Delivery estimates are shown with the available service at checkout or in your order information where provided. Transit time begins after dispatch and is separate from order processing. Tracking information will be provided when the selected service supports it.

Unless a guaranteed service is expressly stated for your order, delivery dates are estimates. Carrier operations, weather, customs processing, and other circumstances may affect delivery. If your parcel is delayed, please contact us with your order number and any available tracking information.

Order and Delivery Information

Please check your delivery address and contact information before completing checkout. If you need to correct an address after ordering, contact us promptly. The available options depend on the order's processing and dispatch status.

Contact us promptly to request a cancellation or a change to your order or delivery address. We will try to accommodate requests received before fulfillment begins. Changes and cancellations cannot be guaranteed after processing or dispatch. If cancellation is confirmed, any eligible refund will be returned to the original payment method. After delivery, the Return Policy and your applicable rights remain available.

Duties and Taxes

Applicable taxes and any duties collected by the store are shown at checkout where required. For cross-border deliveries, additional charges may be assessed by the destination authorities if they are not included in the checkout total. Contact us if you need clarification before ordering. Nothing in this policy changes obligations imposed by applicable law.

Delivery Problems

Contact us as soon as reasonably possible if an item is missing, damaged, faulty, incorrect or delayed. Include your order number and a description of the problem, and retain the item and packaging while we review your request. We may ask for relevant photographs or further information to help arrange an appropriate remedy. Reporting an issue does not waive any rights that apply to your purchase.

For delivery assistance, use the details on our Contact Us page. For returns after delivery, please read our Return Policy.