Refund policy

Effective date: October 15, 2026

This Return Policy explains how to request a return, refund, or exchange for purchases from My Store. Please review the applicable conditions before sending an item back.

Return Eligibility

You may request a change-of-mind return within 30 days after delivery. Items must be unused, unworn, in their original condition and packaging, with any supplied accessories. Please provide your order number or other proof of purchase. Contact us for return instructions before sending your item.

Items and Conditions Excluded from Returns

We cannot accept change-of-mind returns for items that have been worn, used, altered or damaged after delivery, or that are missing essential packaging or supplied accessories. Any product-specific exclusion must be clearly disclosed before purchase. These conditions do not restrict remedies for faulty, damaged or incorrectly supplied goods or any mandatory consumer rights.

How to Request a Return

Contact us through the channels listed on our Contact Us page with your order number, the item you wish to return, and the reason for your request. We will provide the instructions applicable to your order. Please use the return address provided for your request rather than an address printed on the original parcel.

Return Shipping

For a change-of-mind return, the customer is responsible for return shipping unless we agree otherwise. Use a service that allows you to keep proof of dispatch. Where an item is faulty, damaged on arrival or incorrectly supplied, contact us so that we can arrange an appropriate remedy and the associated return-shipping arrangements. Original delivery charges are refunded where required by applicable law or as otherwise agreed.

Refunds

We will inspect returned items and notify you whether the return has been approved. Approved refunds are normally processed to the original payment method within 10 business days after receipt and inspection. We do not require you to accept store credit in place of a refund to which you are legally entitled.

Your payment provider may require additional time to display a refund after it has been processed. If a confirmed refund has not appeared, contact your payment provider and then our support team with the order and refund details.

Exchanges

Contact us if you would like a different size or item. Exchanges depend on available stock and confirmation by customer support. Where a direct exchange is unavailable, we may arrange an eligible return and explain how to place a separate order. Any difference in price or delivery charge will be explained before you proceed.

Damaged, Faulty, or Incorrect Items

Contact us as soon as reasonably possible if an item is missing, damaged, faulty, incorrect or delayed. Include your order number and a description of the problem, and retain the item and packaging while we review your request. We may ask for relevant photographs or further information to help arrange an appropriate remedy. Reporting an issue does not waive any rights that apply to your purchase.

Nothing in this policy limits any statutory consumer rights that apply to your purchase. If a product is faulty, damaged, or different from what was ordered, please contact us so that the appropriate remedy can be arranged.